O365 Streamline management and control of content, data and processes across all areas of your business whether on-premise or in the cloud. The technology stack for Aspect’s next-generation customer contact center includes unified solutions for both contact management (Unified IP) and workforce optimization.Taking advantage of modern unified communications and collaboration infrastructures like O365, we deliver integrated multichannel contact solutions that provide seamless customer communications across voice, web, email, IM and social mediums for both inbound and outbound applications. Workforce solutions support business processes for engaging enterprise knowledge workers in customer communications across channels, including social networks and communities.AzurePlatform as a Service (PaaS) is an IT model for delivering complete development platforms as a cloud service to help organizations move to Enterprise 2.0. Microsoft Azure PaaS services offered by Aspect facilitate development, testing, deployment and ongoing maintenance of applications without the cost of buying the underlying infrastructure and software environments.
The benefits are reduced costs, flexibility, more mobility, agility, ease of implementation and end user productivity. Aspect has the depth of knowledge and the business processes in place to ensure the best solution for your business needs and budget.